Your Safety on the Water
Safety is our top priority at TraunXperience. From equipment and briefings to our emergency concept – you're in good hands with us.
Qualifications
Certified Raft Guide
Trained to international standards with regular refresher courses and continuing education.
Outdoor First Aid
Certified first aider specialising in outdoor and water accidents. First aid kit on every tour.
SUP Instructor (GSUPA)
Certified SUP instructor of the German Stand Up Paddle Association. Professional training in technique, safety and teaching methods.
Equipment
On every tour you receive professional, regularly maintained equipment. Your safety starts with the right gear:
- Life jackets – Mandatory on all tours, available in all sizes
- Helmets – Mandatory for students on the Traun Gorge, recommended for everyone else
- Paddles – Size-adjusted for optimal control
- Dry barrels / drybags – For valuables and spare clothing
- First aid kit – On the boat on every tour
- Wetsuit – Optionally available (€10), recommended in cooler weather
All boats and equipment are regularly inspected and maintained.
Requirements per Experience
| Experience | Minimum Age | Swimming | Fitness | Accompaniment |
|---|---|---|---|---|
| SUP Rental | From 10 years | Required | Normal | Under 14: with parent/guardian |
| Kayak Rental | From 10 years | Required | Normal | Under 14: with parent/guardian |
| Raft Rental | From 6 years | Required | Normal | Under 14: with parent/guardian |
| Traun Gorge | From 12 years | Good skills required | Normal | Under 14: with parent/guardian |
| Scuben | From 12 years | Good skills required | Normal | Under 14: with parent/guardian |
Swimming skills are required for all tours. Life jackets are mandatory and provided.
Weather & Cancellation
Free Rescheduling
In case of thunderstorms, high water or dangerous conditions, your tour will be rescheduled free of charge. No risk for you.
Decision on Day of Trip
The guide decides on the morning of the tour day based on current weather and water conditions. You will be informed in good time by phone or WhatsApp.
Light rain is not an obstacle – it can even make for a special experience on the water!
Insurance
TraunXperience holds public liability insurance covering all tours and rental activities offered.
Please note: We recommend all participants take out their own personal accident insurance. This cover is not included in the participation fee.
Emergency Concept
Mobile Coverage
Mobile phone reception is guaranteed along the entire route. You can reach emergency services at any time.
Rescue Access
Multiple exit points along the route are accessible for rescue vehicles. All points are known to the guide.
Emergency Contacts
Before every tour you'll receive a card with key emergency numbers and the GPS locations of exit points.
Euro emergency: 112
122 Fire brigade · 130 Water rescue · 144 Ambulance · Roland directly: +43 660 5290014
Rules on the Water
- Always wear your life jacket – throughout the entire tour, no exceptions.
- Helmet in the Traun Gorge – mandatory for students, recommended for everyone else.
- Follow the safety briefing – the pre-tour briefing is mandatory.
- Keep distance from weirs and obstacles – steer clear in good time, never approach too closely.
- Respect nature – leave no litter, do not disturb wildlife, be especially mindful in the Natura 2000 area.
- Never go alone in high water – only venture onto the Traun with a guide when water levels are elevated.
- In an emergency: stay calm – your life jacket keeps you afloat, float feet-first, call 112.
Safe and Well Looked After on the Traun
Still have questions about safety? Call us or send a message – we're happy to help.